Change Chapter Affiliation
How can I change my chapter affiliation?
You may change your chapter affiliation at any time.
- Log into MyISACA
- Click on Change Chapter button
- Select the chapter you want to affiliate with
OR
- Log into MyISACA
- Click on MyISACA Profile button
- Click on Change Your Chapter on the left menu
- Select the chapter you want to affiliate with.
After you change your chapter, you will be included on the roster of your newly selected chapter and will be included on all chapter notifications. If you wish to contact them first, you can access chapter contact information.
Presentations
What types of presentations are posted on the chapter’s website and when are they posted?
Presentations for chapter conferences are generally posted three to five days following an event and only if the presenter has allowed us to share their presentation.
Presentations are posted as Adobe PDF files in our Presentations library. You have to be an ISACA Member in order to view and download these presentations as you will be routed to the new Engage website hosted by ISACA International and will require your ISACA user name and password to enter the site.
Events and Contacts
Where do I find details on chapter events, such as cost, CPEs, location, POC, etc?
Each chapter event has a summary page and additional details can be found on the Chapter Events calendar as well as the ISACA International Engage site for our chapter. These pages contain the event details and registration information. Contact [email protected] if you still have specific questions.
What types of events does the chapter present?
The chapter provides several education events. There are two in the fall and two additional ones in the spring of each year. Our chapter year runs from July 1 to June 30. We also offer two networking mixers; one in the fall and again in the spring.
We also offer exam review courses for CISA, CRISC, CISM that are conducted by certified and accredited ISACA instructors that are 1/4 the cost from ISACA.
Additional details can be found on the Chapter Events calendar as well as the ISACA International Engage site for our chapter.
Who should I contact if I need assistance for a specific event?
Please contact [email protected] or [email protected] if you have a question or need assistance for any event.
Payment and Failed Transactions
Do I need to pay for the event when I register?
Yes. Payment is required at the time of registration for all events. For advance registration, payment is requested during the registration process through our service provider, CVENT. Payments made on the day of the event are processed through our credit card terminal.
Visit the Event Policies page for more information
What forms of payment are accepted?
Only credit card payments are accepted: Visa, MasterCard, American Express, and Discover.
Purchase orders, checks, and cash are not accepted for any chapter event.
How do I know that my registration and payment were successful?
You will receive an e-mail confirmation for all transactions, whether successful or not. This will come from CVENT and will contain information about your registration ID, date and time of completion. If you need to cancel you will need this registration ID to go back to into CVENT and cancel.
Some corporate email systems are very aggressive and will move emails from CVENT into quarantine or SPAM folders so you should check those folders as the emails from CVENT come within several minutes of completing registration.
Am I registered if my credit card transaction failed?
No. The chapter requires payment at the time of registration. You will receive an e-mail notifying you that the transaction has failed from CVENT. You will need to re-register.
If you have continued difficulty, contact the Registration POC on the Event Summary page.
What are some common reasons for credit card payment failures?
The most common reason for transaction failures is an incorrect address or security code number.
Therefore check the billing address to ensure it is correct or modify if needed. For security reasons, we also require the card's security PIN located on the back of the card or the front is you are using American Express.
Another reason for card failure is entering a misspelled name for the cardholder.
We use CVENT's credit card processing capability and we do not store any personal information, as this is handled by CVENT.
If you have a failed payment, try again or contact [email protected] or [email protected]. We can investigate the reason for the payment failure.
CPE
Are CPE’s given for Chapter training events?
Yes. Continuing Professional Education (CPE) credits are given for Chapter training events. The number of CPE's is listed on the Event Summary page for each event. CPE's are granted in the area of Specialized Knowledge and Education.
Who do I contact if I needed a replacement CPE certificate?
Please contact [email protected] CPE certificates are generated by CVENT several days after the event is held. You must "check-in" when you arrive at the event. The chapter uses several iPADs to handle check-in and this proves you were at the event and also triggers the CPE certificate to be sent.
The CPE certificate comes from CVENT and some corporate email systems have very aggressive SPAM and quarantine software so you should check those folders.
If you fail to check-in and we have trouble verifying with anyone that you attended the event, we may not be able to issue a CPE manually.
Are CPE’s credits reported to ISACA International?
No. It is the Member's responsibility to communicate CPE credits earned from Chapter events to ISACA International.
Registration
How do I register and pay for Chapter events?
You must register prior to the event and in all cases, there is either a date cutoff or a capacity cutoff. Some venues can only handle a certain number of people. Once we hit that ceiling the event closes on CVENT, regardless of the date cutoff.
The date cutoff is the next trigger and is usually occurs at least 3-5 days prior to the actual date of the event. We commit money to the venue and finalize food and counts.
Online registration is the only option available for registration in advance of the event.
Payment is required at the time of registration for all events. See Payment FAQ for more details.
Will there be on-site registration at the door the day of the event?
While we typically have sufficient capacity to accommodate registrations the day of the event, this may not be the case for all events. The "Capacity" section of the event's summary page displays how many seats are remaining.
CVENT maintains a WaitList and we notify the "next in line" as quickly as we can when we get notified of a cancelation.
It is also true that there are a number of 'no shows' the day of the event. Individuals sometimes cannot make an event for any number of reasons. We do have the capability to register and collect payment the day of the event, but just showing up will not always guarantee you can get into the event.
I am an ISACA member from another chapter. How do I register to get the member rate?
Contact [email protected] and we can provide a discount code that you can use to obtain our chapter payment level.
Can I view my registration online to print a payment receipt?
Yes, you can view your registration online. All registrants receive an e-mail after successful registration for an event form CVENT. This e-mail contains a confirmation number. To view your registration, click the link in the e-mail.
Alternatively, go to the event website and click the "Already Registered?" link at the top or bottom of the Summary page and enter your confirmation number along with your name and e-mail address.
Both of these methods place you on your "My Registration" page. From here you can view your registration, including payment information.
Cancellations and Complaints
What is the chapter’s cancellation policy?
Cancellation and refund for online registrations, less a cancellation fee, is allowed if cancellations are submitted through CVENT by the cutoff date specified in the event announcement, typically two to four four business days before the event.
Cancellation fees are specified in the Registration information section of event's summary page. Online registrants who do not attend the course or do not cancel by the event cutoff date are not eligible for a refund.
Attendee substitutions will generally be accepted and require discussions with [email protected]
Visit the Event Policies page for more information
Chapter Contact Information
What is the chapter’s mailing address?
ISACA West Florida Chapter
8870 N Himes Ave, Suite 323
Tampa FL 33614
Who do I contact if I have questions about the Chapter?
View the Chapter Board page for details on contacting Chapter Board Officers and Directors.
Volunteering
How do I volunteer for the Chapter Board or Committee?
To become a volunteer, contact Membership. For more information, visit the Volunteer page.
Job Announcements
Can anyone submit a job for the Chapter Job announcement board?
If an organization has a specific position to advertise on the job announcement board, then it can be submitted for review. All announcements are subject to review. This is a free service offered on our website and any organization can post a job.
How long are job announcements posted?
We will delete jobs posted after three months and if the position is still open the organzation has to re-submit.